Q: What is the story behind Labelle Jewels?
A: More about our humble beginning and aspirations HERE.
Q: How do I determine which size to pick?
A: As a general guide, please refer to our size chart HERE.
Q: How does the ''Bundle Discount'' work?
A: Certain products listed on our website are entitled to ''Bundle Discount''. This means, the more you order, the more savings you will gain from bulk purchase.
Q: Can I select the same variation for ''Bundle Discount'' items?
A: Absolutely, you can select the same or different variations that you love without additional charges. We would definitely recommend that you go for different variations because each variation is beautiful on its own!
Q: Do you ship worldwide?
A: Yes, we provide free shipping across 200 countries globally.
Q: Where do you ship the item from?
A: Our items will be shipped out directly from our fulfillment centers located in China,India, The United States, and The United Kingdom. Delivery time may differ depending on your locations. For more information about shipping, please refer HERE.
Q: Can I still change my delivery information after ordering?
A: Yes. However, we highly do not recommend changes to the original delivery information. If it does occur, please inform our support team immediately via facebook messenger or e-mail. In the event that the item(s) have been shipped out, we sincerely apologize that we cannot make any changes anymore.
Q: Do you provide tracking information?
A: Yes. Once the order has been processed and shipped out, we will provide the tracking information to you via e-mail.
To track your order, please go to this LINK.
Kindly insert the tracking number provided and click on ''TRACK''
If no information is reflected, please allow 2 to 3 working days for the item status to be reflected in the system.
Q: Why do I receive some items separately?
A: As the items displayed in our store originated from different countries i.e. China, India, The United States and The United Kingdom, there is a possibility that you will receive your order separately.
Hence, you will be given different tracking information.
Q: What should I do if the items received are defective or not as per the original order that I make?
A: Please contact us HERE immediately. Our support team will help you to sort it out as soon as possible.
For more information about the refund policy, please refer HERE.
Q: What are the payment methods available on your online store?
A: Currently, we are accepting all internationally recognized debit/credit cards such as American Express, Visa Card, Master Card, etc.
In order to allow our customers to have more security and transparency when shopping with us, we also provide Paypal as one of the payment methods.
By using Paypal, you will be eligible for buyer's protection for every transaction you make from our online store.
To allow you to enjoy a more convenient shopping experience with us, if you DO NOT have a Paypal Account, you may check out as a Paypal Guest by selecting "Pay with Debit or Credit Card" option once you reach the page as per image shown below. All internationally recognized debit and credit cards such American Express, Visa, Mastercard, etc are accepted by our payment gateway.
Q: Do you work with wholesalers/distributors?
A: Yes we do. Please contact us HERE for more information.